Licensing and Support
Licensing Model
Section titled “Licensing Model”Cortiq uses a license activation flow designed for a Windows desktop product.
At a high level:
- A Cortiq key is issued after purchase or direct distribution.
- The key is activated inside the desktop app.
- Activation is verified against the Cortiq licensing service.
- License validity and expiration are tracked by the platform.
Where To Find This In The App
Section titled “Where To Find This In The App”The app surfaces the relevant paths directly in the sidebar:
Settings->Licensefor activation, status checks, and license stateCommunity->Report a BugCommunity->FeedbackCommunity->Discussion
Those community links are useful when a user is already inside Cortiq and wants to move directly into the public support channels.
What Users Should Expect
Section titled “What Users Should Expect”- Activation is tied to the machine where Cortiq is installed.
- Live usage typically requires a valid license.
- License questions should be handled through support rather than public issue threads if they involve personal or payment-sensitive details.
Who This Is For
Section titled “Who This Is For”This page is for users who need to:
- activate Cortiq on a machine
- understand where to go for support
- handle license-sensitive questions correctly
- know which support routes are public and which are private
Public Support Channels
Section titled “Public Support Channels”Use the Cortiq public repository for these support routes:
| Channel | Use It For |
|---|---|
| GitHub Issues | Reproducible bugs and feature requests |
| GitHub Discussions | Questions, workflow ideas, and community conversation |
| GitHub Releases | Current public installer and release notes |
| Email support | Activation or account-specific help that should not be posted publicly |
Support Links
Section titled “Support Links”- Issues: https://github.com/simeon-vanov/cortiq-public/issues/new/choose
- Discussions: https://github.com/simeon-vanov/cortiq-public/discussions
- Releases: https://github.com/simeon-vanov/cortiq-public/releases/latest
- Support email: support@cortiq.trade
When Not To Use Public Issues
Section titled “When Not To Use Public Issues”Do not post these in public issues:
- License keys
- Personal payment data
- Security vulnerabilities
- Sensitive account identifiers
Security concerns should be reported privately, and license-sensitive cases should go to direct support.
Renewal And Continuity
Section titled “Renewal And Continuity”If your license is time-based, expect expiration tracking and renewal handling to matter operationally. Do not wait until a live-trading day to confirm license status.
Best Use Cases
Section titled “Best Use Cases”Use this guidance when you need:
- help with activation and license continuity
- the right public route for bugs and feature requests
- the right private route for sensitive account or payment issues